Help Centre
Need a hand? Here are the answers to the questions we get most often. If you cannot find what you are looking for, write to us.
How do I create my digital card?+
Download the SpiderNet app from the App Store, create your account and fill in your professional profile. Your digital card is generated automatically, and you can share it straight away by QR, by link, or with people nearby over Bluetooth.
How do I share my card with someone?+
Show them your QR code, send them your link, or, if you both have the app open nearby, pick them from the radar. The other person does not need the app: they will get a link to your public card.
I forgot my password. How do I reset it?+
Go to reset password, enter your email address and you will receive a link to set a new one. The link expires for security reasons, so use it soon.
How do I edit or update my profile?+
Open your profile in the app and tap edit. Changes appear on your digital card immediately, with no need to share it again.
What happens to my data and my privacy?+
You control which information is public: your account email and phone are never shown on your public card unless you set a public one. When you cross paths with someone, nothing on our server records that you did; the mechanism is on the home page and the details are in our privacy policy and cookie policy.
Can I export my data?+
Yes, in full and on every plan. Today it is a manual process: write to soporte@spidernet-tech.com and you will receive your data as JSON or CSV. A one-click export from the app is not shipped yet.
How do I delete my account?+
From your profile settings, in the Settings tab. It is immediate and irreversible, and the screen tells you exactly what is deleted and what is kept before you confirm. If you would rather we did it for you, write to soporte@spidernet-tech.com.
Still stuck?
Write to us and we will get back to you as soon as we can.